Terms & Conditions

1. Operator and acceptance of terms

These Terms & Conditions govern use of the Snow Marrow Atelier website and related informational services. The website is operated by Snow Marrow Atelier Pty Ltd, with its business address at 14 Macaulay Road, Reservoir VIC 3073, Australia. By accessing or using the website, you agree to these terms to the extent permitted by law. If you do not agree, you should stop using the website.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other mandatory legislation.

2. Website purpose

The website provides general information about our atelier, menu, café experience, gallery, location and services. Content is provided for general informational purposes and may change without notice. Menu items, ingredients, presentation, pricing, availability, opening hours and seasonal offerings may vary. Images are illustrative and actual products or venue presentation may differ.

3. Eligibility and responsible use

You may use the website only for lawful purposes. You must not interfere with the operation or security of the website, attempt unauthorised access, introduce malicious code, scrape or harvest information in a manner that imposes unreasonable load, impersonate another person, misuse intellectual property, or use the website in a way that violates applicable law or the rights of others.

4. Enquiries and communications

Information sent to us in an enquiry should be accurate and should not contain unnecessary sensitive information. Sending an enquiry does not guarantee acceptance of a booking, catering request, event request or other arrangement. A binding commitment arises only when we expressly confirm the relevant arrangement and any applicable commercial terms.

Email and telephone details displayed on the website are plain text. They are provided for reference and do not create an obligation to respond within a particular period.

5. Menu, allergens and dietary information

We take reasonable care with menu descriptions, but ingredients and production methods can change and cross-contact may occur. Customers with allergies, intolerances or specific dietary requirements should speak directly with staff before ordering and should not rely solely on website descriptions. Where required by law, mandatory food information will be provided through appropriate channels.

6. Intellectual property

Unless otherwise stated, website content, including text, layout, brand elements, graphics, icons and original media, is owned by us or used under licence and is protected by intellectual property law. You may view the website for personal, non-commercial use. You must not reproduce, republish, distribute, adapt, sell, license or commercially exploit protected content without permission, except where law expressly allows it.

Gallery images identified as available for licensing remain subject to written licensing terms. Contacting us about licensing does not itself grant a licence.

7. Accuracy and availability

We aim to keep information accurate and the website available, but we do not guarantee uninterrupted access, error-free operation or that every item of information is complete or current at all times. We may update, suspend, withdraw or modify website content for maintenance, security, operational or legal reasons.

8. Third-party content and links

If the website refers to third-party content, products or services, the reference is provided for convenience or context and does not necessarily constitute endorsement. Independent third parties are responsible for their own content, terms and privacy practices. This local build is designed not to depend on external scripts, stylesheets, fonts, images or other remote front-end assets.

9. Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising solely from use of, or inability to use, the informational website. Any limitation is subject to rights and remedies that cannot lawfully be excluded, including applicable consumer guarantees.

You are responsible for taking reasonable precautions to protect your devices and data when using websites. We do not exclude liability for fraud, wilful misconduct, death or personal injury caused by negligence where exclusion is prohibited, or any other liability that cannot legally be limited.

10. Privacy

Our handling of personal information is described in the Privacy Policy and Cookie Policy. Those policies form part of the website information framework but do not reduce any mandatory privacy rights available under applicable law.

11. Changes to these terms

We may update these terms to reflect changes in the website, our operations or applicable law. The updated version takes effect when published, unless a later effective date is stated. Changes do not retrospectively alter rights or obligations that cannot lawfully be changed without agreement.

12. Governing law

These terms are governed by the laws applicable in Victoria, Australia, and the parties submit to the courts having jurisdiction there, subject to any mandatory right you may have to bring a claim in another competent forum under consumer or data protection law.

13. Severability and entire terms

If a provision is held invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions will continue to operate. These website terms, together with policies expressly incorporated by reference and any separately agreed service terms, constitute the relevant agreement about use of this website.

14. Contact